Can I use PO boxes or APO/ FPO military address?
Yes, we can ship to P.O. Boxes or APO/FPO addresses.
How do I track my order?
Once your order ships out from our warehouse. You will receive a shipping notification email that includes the tracking information of your order. All order packages are able to track the location. Once your package is delivered, you will receive a delivery confirmation via email.
Please Note: Packages that are lost during transit will be replaced. Tracking must show your package was delivered to a different address other that the shipping address provided on the order form “or” tracking has stopped for a significant amount of time (We will do an advance tracking search to determine if there is any movement in the tracking process). We do not cover stolen packages. Please pay attention to our automated tracking emails so you know when to expect delivery. It is up to the buyer to pay attention to their tracking details (This is the best way to avoid stolen packages).
Why my shipping information is not updated?
When your package is in transit, there is no further updated information until it has reached the next sort facility. It may take a couple of days to see any activity online. Shipping may have delays and take a bit longer than your used to, due to Covid and limited Postal workers.
Why was my package returned?
Your package could be returned for the following reasons:
a. The delivery address is incorrect or incomplete.
b. The phone number is incorrect or invalid so that the courier contact with you for package delivery.
c. The zip code/postal code is incorrect.
Please contact your local courier for the exact reason as soon as you found that your package was returned.